Guide To Order
Guide To Order
Our sales team is specially trained to guide your private label from concept to completion. The team works closely with our in-house art and QC/QA departments to create custom label design, hot stamping, and silk screening. We offer a wide selection of packaging and sourcing in order to completely satisfy your product specifications. Our quick a dependable customer service is only a toll-free call away.
Minimum Order
All orders other than introductory samplers must meet a $275 minimum. Minimum per shade or item is 6 pieces per shade. Single pieces may be ordered with your $275 minimum order with a $0.50 surcharge per unit. All sales are final.
Backorders
Occasionally an item may be temporarily out of stock. Please be aware that we DO NOT backorder. Your invoice will flag any items that were not shipped and you will not be charged for them. Please reorder these items on your next order. You will be charged shipping on reorders. Rush service will not be waived due to backorder. For more information, email us at info@columbiacosmetics.com
Return Checks/Declined Credit Card
Returned checks are subject to a service charge of $35 or the maximum allowable by law. Other costs of collection and penalties will also be assessed. All declined credit card charges are subject to a $10 fee.
Shipping
Domestic: Orders are generally shipped within 72 hours (3 business days) from receipt. Higher volume orders subject to longer lead time. Please inquire with your sales representative. FedEx Ground service will be used unless otherwise requested. Your sales representative will be happy to review the air service options with you. Freight/handling is additional. We do not ship to P.O. Boxes. All Freight is F.O.B. Ex- Factory.
International: All orders are shipped as per customer requirements. Orders must be pre-paid prior to shipping. We ship via Federal Express.
Order Revisions/Cancellations
Orders may be cancelled within 24-hours of initial entry with no penalty. Orders cancelled after this period may be assessed a Cancellation Fee that is equal to 25% of the order’s net total. Rush orders and orders for customized product are not cancellable.
Damaged Items
Any damages must be reported within 72 hours of receipt. All original packing materials and cartons must be retained. Must be reported to carrier immediately for a claim reimbursement.
Copyright Notice
All artwork, logos, photographs, ad copy, and images produced by and for Columbia Cosmetics Mfg., Inc. (CCMI), whether printed or digital, are the property of CCMI, and may not be reproduced in any way without the prior written consent of CCMI.
Sample Order/First Time Order
Introductory offers: See our pre-selected, introductory samplers that will introduce you to our formulas and packaging options. You can also select items from our catalog at a $75.00 minimum order (first time order only). For One time sample orders, please reach out to us directly. Call Toll Free (800) 824-3328 Monday through Friday 8:00am to 5:00pm PST or email us at info@columbiacosmetics.com
You may also send us a message here.
Discounts
Our price list features discounts based on quantities ordered per shade.
For quantities over 144 per shade, a product specialist will work with you on getting special quotes upon request. Please reach out to us directly. Call Toll Free (800) 824-3328 Monday through Friday 8:00am to 5:00pm PST or email us at info@columbiacosmetics.com.
You may also send us a message here.
Accepted Forms Of Payment
Initial orders must be prepaid by credit card, bank check or money order. Personal or company checks will be held for clearance. Mastercard, Visa, American Express and Discover accepted. Wire Transfers are an additional $35 per wire.
International export orders must be pre-paid by Bank Wire, irrevocable letter of credit or credit card. Client is responsible for all duties, taxes and freight.
Export
Customer is responsible to notify sales representative of any required export documentation or specific labeling. Please inquire with your sales representative for export document fees.
Rush Service (Not Applicable For Custom Orders)
We offer a rush service for $75. Orders placed before 12:00PM PST will be expedited and shipped the next business day. Freight is additional. All Freight is F.O.B. Ex- Factory.
Returns
Please contact the main office within 72 hours of order receipt for return eligibility. All requests are subject to evaluation.
Returns must be made within 10 days from receipt and must include CCMI approved authorization form and label. Products must be in original condition, unused. No refunds, credits only. Custom Decorated products cannot be returned. Products returned due to customer absence, refusal or error will be charged all freight and a 25% restocking fee.
Shipment Refusals
If an order is returned, due to customer absence or refusal, you will be responsible for the shipping charges and a 25% restocking fee. If re-shipped, double freight charges will be applied. No further orders will be shipped until your account is clear.
Additional Information
We offer your private label outstanding protection, utilizing our Broad Vendors Insurance which provides a $2,000,000 product liability coverage. Not applicable if product is re-packaged.
Prices/Colors/Packaging subject to change without notice.
Please be aware it is necessary to comply with all federal state, and local cosmetic labeling packaging laws and regulations.
How To Order
Email Your Representative or Customer Service
Call Toll Free (800) 824-3328
Monday through Friday 8:00am to 5:00pm PST.
All orders must be confirmed as correct before processing for shipping.
Customer Service: info@columbiacosmetics.com
Minimum Order
Domestic: All orders other than introductory samplers must meet a $200 minimum. Minimum per shade or item is 6 pieces per shade. Single pieces may be ordered with your $200 minimum order with a $0.40 surcharge per unit. All sales are final. ($50 surcharge for orders under $200 min).
Backorders
Occasionally an item may be temporarily out of stock. Please be aware that we DO NOT backorder. Your invoice will flag any items that were not shipped and you will not be charged for them. Please reorder these items on your next order. You will be charged shipping on reorders. Rush service will not be waived due to backorder.
Return Checks/Declined Credit Card
Returned checks are subject to a service charge of $35 or the maxi-mum allowable by law. Other costs of collection and penalties will also be assessed. All declined credit card charges are subject
to a $10 fee.
Shipping
Domestic: Orders are generally shipped within 72 hours (3 business days) from receipt. Higher volume orders subject to longer lead time. Please inquire with your sales representative. FedEx Ground service will
be used unless otherwise requested. Your sales representative will be happy to review the air service options with you. Freight/handling is additional. We do not ship to P.O. Boxes. All Freight is F.O.B. Ex- Factory.
International: All orders are shipped as per customer requirements. Orders must be pre-paid prior to shipping. We ship via Federal Express.
Order Revisions/Cancellations
Orders may be canceled within 24-hours of initial entry with no penalty. Orders cancelled after this period may be assessed a Cancellation Fee that is equal to 25% of the order’s net total. RUSH orders and orders for customized product are not cancellable.
Damaged Items
Any damages must be reported within 72 hours of receipt. All original packing materials and cartons must be retained. Must be reported to carrier immediately for a claim reimbursement.
Copyright Notice
All artwork, logos, photographs, ad copy, and images produced by and for Columbia Cosmetics Mfg., Inc. (CCMI), whether printed or digital, are the property of CCMI, and may not be reproduced in any way without the prior written consent of CCMI.
Sample Order/First Time Order
Introductory offers: See our pre-selected, introductiory samplers enclosed in this price list that will introduce you to our formulas and packaging options. You can also select items from our catalog at a $50.00 minimum order (first time order only).
Discounts
Our price list features discounts based on quantities ordered per shade. For quantities over 72 per shade, a product specialist will work with you on getting special quotes upon request.
Accepted Forms Of Payment
Initial orders must be prepaid by credit card, bank check or money order. Personal or company checks will be held for clearance. Mastercard, Visa, American Express and Discover accepted. Wire Transfers are an additional $25 per wire.
International export orders must be pre-paid by Bank Wire, irrevocable letter of credit or credit card. Client is responsible for all duties, taxes and freight.
Export
Customer is responsible to notify sales representative of any required export documentaion or specific labeling. Please inquire with your sales representative for export document fees.
Rush Service (Not Applicable For Custom Orders)
We offer a rush service for $75 or 15% of order, whichever is higher. Orders placed before 12:00PM PST will be expedited and shipped the next business day. Freight is additional. All Freight is F.O.B. Ex- Factory.
Returns
Must be made within 10 days from receipt and must include CCMI approved authorization form and label. Products must be in original condition, unused. No refunds, credits only. Custom Decorated products cannot be returned. Products returned due to customer absence, refusal or error will be charged all freight and a 25% restock- ing fee.
Shipment Refusals
If an order is returned, due to customer absence or refusal, you will be responsible for the shipping charges and a 25% restocking fee. If re-shipped, double freight charges will be applied. No further orders will be shipped until your account is clear.
Additional Information
We offer your private label outstanding protection, utilizing our Broad Vendors Insurance which provides a $2,000,000 product liability coverage. Not applicable if product is re-packaged.
Prices/Colors/Packaging subject to change without notice.
Please be aware it is necessary to comply with all federal state, and local cosmetic labeling packaging laws and regulations.